Privacy Policy

Introduction and Scope

Information Collection Practices

We collect information through various means when you interact with our website and services. The types of information we gather fall into two main categories: information you provide directly to us, and information we collect automatically through your use of our digital properties.

How We Use Information

The information we collect serves specific purposes related to providing, improving, and protecting our services. We use your data in ways that provide value to you while supporting our business operations and legal obligations.

• • Delivering requested services and responding to inquiries about our offerings
• • Processing transactions and maintaining accurate records of business interactions
• • Communicating important updates, service changes, and relevant information about your account
• • Improving website functionality, user experience, and service quality through analysis of usage patterns
• • Personalizing content and recommendations based on your interests and previous interactions
• • Detecting and preventing fraudulent activity, security threats, and policy violations
• • Conducting research and analysis to develop new features and enhance existing services

Information Sharing and Disclosure

We share information only when necessary to deliver services, comply with legal requirements, or protect legitimate interests. We do not engage in indiscriminate data sharing and maintain strict controls over how third parties handle information we disclose to them.

Your Privacy Rights

Australian privacy law grants you specific rights regarding personal information we hold about you. We respect these rights and provide mechanisms for you to exercise them. The following rights apply to personal information within our control.

• • Access the personal information we maintain about you and request copies of specific data
• • Request correction of inaccurate or incomplete personal information in our records
• • Request deletion of your personal information subject to legal retention requirements and legitimate business needs
• • Receive your personal information in structured, commonly used formats where technically feasible
• • Object to certain uses of your information including direct marketing communications
• • Request restrictions on how we process your personal information in specific circumstances

Information Security Measures

We implement comprehensive security measures designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. Our security program combines technical safeguards, organizational policies, and employee training to maintain data protection.

Data Retention Periods

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, meet legal requirements, resolve disputes, and enforce agreements. Retention periods vary based on information type and applicable regulations.

• • Account information retained while your account remains active and for reasonable periods after closure
• • Usage and interaction data typically retained for analytical purposes for periods ranging from months to years
• • Communication records maintained for customer service and business documentation purposes
• • Transaction records kept according to tax and financial reporting requirements, typically seven years
• • Marketing communication preferences maintained until you request removal or unsubscribe from communications

After retention periods expire, we securely delete or anonymize personal information so it cannot identify individuals. Some information may be retained in backup systems for limited additional periods during routine backup cycles.

International Data Transfers

Some service providers and business partners operate in countries outside Australia, which may result in your information being transferred to, stored in, or processed in other jurisdictions. We take steps to ensure adequate protection when international transfers occur.

• • Selecting service providers with strong privacy commitments and security practices regardless of location
• • Implementing contractual protections requiring recipients to maintain security and privacy standards
• • Assessing privacy laws in recipient countries to understand protections and potential risks
• • Limiting international transfers to situations where necessary for service delivery or business operations

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance functionality, analyze usage patterns, and provide personalized experiences. These technologies collect and store information about your interactions with our digital properties.

You can control cookie settings through your browser preferences, though disabling certain cookies may limit website functionality. For comprehensive information about our cookie practices, please review our detailed Cookie Policy.

Policy Updates and Modifications

We may update this Privacy Policy periodically to reflect changes in our practices, technologies, legal requirements, or business operations. When material changes occur, we will notify you through appropriate channels.

• • Prominent notices on our website announcing significant policy changes
• • Email notifications to registered users about material modifications affecting their rights
• • Updated effective dates clearly displayed at the beginning of the revised policy
• • Reasonable timeframes before new terms take effect, allowing you to review changes

Continued use of our website or services after policy updates constitutes acceptance of the revised terms. If you disagree with modifications, discontinue use of our services and contact us regarding account closure and data deletion.